Shipping Policy
Shipping
We process and ship orders from our premises Monday through Friday. Orders with standard shipping under normal circumstances are usually fulfilled and shipped within 2-3 business days. Processing time may depend on product availability. Custom orders processing time also may take longer and these details can be found on the product page. You will be charged at the time order is placed. When your order ships, we will send a shipping confirmation email with tracking information.
Handling
We offer free shipping on all US orders. Other carrier offers (USPS, FedEX, DHL) also available with their fee on the shipping information page. Orders being shipped to P.O. Boxes, APOs and FPOs always ship via USPS. You will receive an email with tracking information.
Returns
Our return policy lasts 30 days. If 30 days have passed by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, please send us an email at customercare@voltaferre.com to receive an RA number prior to shipping your product along with the address of return. When approved then you may ship it to the address below. Read our refund policy for more details.
Volta Ferre
4559 Pompton Plains Crossroad
P.O. Box 4559
Wayne, NJ 07470
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare[@]voltaferre.com.
Security
We want to make sure your shopping experience exceeds your expectations, so we have taken measures to guarantee your orders will be safe and secure, from our door to yours.
Privacy Policy
Volta Ferre is dedicated to your privacy. Read our privacy policy for more details.
U.S. Payment Methods
Volta Ferre offers a variety of payment methods for orders shipping within the United States. For orders shipping within the United States, we offer the following payment methods:
Credit Card: VISA, MasterCard, American Express, Discover, PayPal
International Shipping
We offer free shipping over $250. Prices are displayed in US dollars and are exclusive of taxes. All shipping and handling costs will be included in the final purchase price during the Order Review section of Checkout.
We process and ship orders from Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days. Processing time may depend on product availability. You will be charged at the time order is placed. When your order ships, we will send a shipping confirmation email with tracking information.
Duties and Taxes
For international orders, please be aware that there may be subject to customs or import duties once the order reaches its destination country. We do not cover the cost of import duties and taxes, so you will be responsible for these. As import duties and taxes vary from country to country, we recommend you contact your local customs office for more information before placing your order.